Shipping & Delivery
- All local deliveries are managed via Ninja Van.
- Orders are usually shipped out within 3 - 5 working days and delivery by Ninja Van from our packing facilities to your local shipping address will generally take between 1 - 3 days. Please note that we are unable to deliver to PO Boxes, army camps, hotels, and outer islands of Singapore (except Sentosa) or any restricted zones.
- Shipping is at a flat rate of $4 per item and free for purchase of $200 & above. You can also choose to collect your order from any of our stores. Please indicate self collection at your preferred store during checkout. You will be informed by email or text messages once your orders are available for collection at the selected outlets.
- Upon shipping, you will be notified via email on the tracking no. for your order and you and log on to Ninja Van with your tracking no. to track the status of your delivery.
- In the event you wish to change the delivery address, please email us at Exchange@roseofsharon.com.sg with your order confirmation no, name and contact details. We will try our best to rearrange delivery to your new delivery address if your order has not been processed or shipped out.
In the event you receive an incorrect order or defective item, please email us at Exchange@roseofsharon.com.sg within 15 days from the delivery date with the following info:
- Your order confirmation no.
- Product code / model no.
- Photos of the defects
The Customer Service team will get back to you as soon as possible on your next course of action. For defective items, you will receive a return postage label to return your item(s). Shipping will be borne by you and we will send you your replacement with free shipping. Please kindly ensure your items still have their tags and original packaging intact, are unworn, unwashed and unaltered.
Please refer to our Exchange and Returns Policy for more information.